Marine claims handling

Offering Management Services for Marine Claims

DEKRA Claims Services handle marine claims from first notification of loss to settlement or any step within this process and provide loss adjusting and surveying capabilities, including risk mitigation, cargo surveying and liability.

The benefits you get from Marine Claims Handling

  • One-stop cargo claims handling for insurers, manufacturers and distributors

  • Monitor and co-ordinate multiple incidents simultaneously across 52 countries and in 14 languages

  • Knowledgeable and experienced claims handlers

  • Accurately assess liability by collecting all supporting documentation

  • Claims are judged by all applicable laws

Marine Claims Handling

About Marine Claims Handling

DEKRA Claims Services is a global leader in end-to-end marine claims management services. We deliver one-stop cargo claims handling on behalf of insurers, manufacturers and distributors, and our offering covers all types of products and transport modes, including ocean, inland waterway, road, rail and air carriage.

We can monitor and co-ordinate multiple incidents simultaneously more than 52 countries and in 14 languages. DEKRA Claims Services manages more than 15,000 marine claims every year on behalf of major insurers, captives, brokers, carriers and corporations.

Risk mitigation

  • Advice and training on how to avoid accidents
  • Cargo: assessment of method and suitability of packaging materials, loading, securing and stowage
  • Guidance on correct loading procedures
  • Certification and assessment of containers and vehicles
  • Escort for goods in transit

Cargo surveying

  • Damage
  • Pre-shipment and discharge surveys
  • Container inspections

Liability

  • Independent damage assessment by DEKRA experts or approved partners
  • Objective and neutral 3rd party reporting
  • Systematic fact-finding process on nature, cause and the extent of loss
  • Liability assessment
  • Loss adjustment
  • Liaising with other partners/parties involved and layers of insurance
  • Protection of recovery rights

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