Visiting our website
We record and save your computer's IP address in order to send the contents of our website visited by you to your computer (e.g. texts, pictures, and files provided for downloading, etc.) (cf. Art. 6 (1) lit. b GDPR). We also process these data to identify and pursue any misuse. Legal basis in this case is Art. 6 (1) lit. f GDPR. In this context, our legitimate interest in data processing is to ensure the due functioning of our website and the business transacted via the Website.
We also process personal data that you provide voluntarily. The data processed by us in this context include the data of customers, employees, and suppliers to the extent necessary for the purposes specified within the scope of this data privacy statement.
In as far as we process your data as described above for the purpose of accepting and processing your inquiry, appointment, or (newsletter) order, you are contractually bound to make these data available to us. We are unable to process your request without the data.
Where you have given your consent to the processing of personal data (cf. Art. 6 (1) lit. a GDPR), you can withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent up to the time of withdrawal of consent.
Contact via forms
As part of the contact with DEKRA (e.g. via forms or a-mail) personal data is collected. On our website we provide forms for various requests, such as contact with DEKRA, forms for commissioning, forms for bookings, forms for the creation of offers, forms for newsletter subscriptions and others (e.g. to order information material).
Which data is collected within each form, is evident in the respective form. This data is only saved and used for the purpose of answering your request as well as for the contact and therefore technical administration of the data. Legal basis for the processing of this data is our legitimate interest on the answering of your request according to Art. 6 para. 1 lit. f GDPR. If your contact aims the completion of a contract, Art. 6 para. 1 lit. b GDPR also applies for the processing of the data. Your data will be deleted after completion of processing of your request. The process is completed as soon as the matter concerned is finally clarified and if there are no legal retention requirements opposed.
Transfer to third parties
We generally transfer your data to the relevant DEKRA company where it is processed to deliver the service and support you requested.
This means that information may also be processed by other legal entities of the DEKRA Group. However, such processing is limited to the extent required for the purposes defined in this data privacy statement or to which the other legal entity acting as a service provider / processor has to follow the instructions given by the controller.
These service providers / processors are bound by instructions. Given this, they are subject to our requirements, which include processing of your data exclusively in line with our instructions and in compliance with the applicable Data Protection Act. In particular, they are contractually bound to treat your data with strict confidentiality, and are not permitted to process data for other purposes than the ones agreed.
Data transfer to the data processor is effected on the basis of Art. 28 (1) GDPR.
We will not sell your data to third parties or otherwise share them for commercial purposes.
Beyond the above, we will transfer your personal data to prosecution authorities and, if applicable, damaged third parties without your explicit consent where this is necessary for clarifying illegal use of our services or for legal prosecution. However, such a transfer will only take place if there is concrete evidence of illegal conduct or misuse. Transfer of your data may also take place where this contributes to enforcing the conditions of use or other agreements. We are also under legal obligation to provide information to certain public bodies on request. These comprise prosecution authorities, authorities prosecuting offences punishable by a fine, and financial authorities.
The transfer of these data is based on our legitimate interest in fighting misuse, prosecuting criminal acts, and securing, asserting, and enforcing claims unless our interests are overridden by your rights and interests in the protection of your personal data, Art. 6 (1) lit. f GDPR.
Intended data transfer to third countries
At present, data transfer to third countries is not planned. Otherwise we will establish the required legal conditions. In particular, you will be informed of the respective recipients or categories of recipients of the personal data in line with the legal requirements.
DEKRA takes appropriate technical and organizational measures to protect any personal data you provide to DEKRA from accidental or intentional manipulation, loss, destruction, or access by unauthorized parties. This also applies to any external services purchased. We verify the effectiveness of our data protection measures and continuously improve them in line with technological development. Any personal data entered are encrypted during transfer using a secure encryption process.
Web Analysis Using Matomo
This website uses Matomo (
) for web analysis. This is a service offered by the provider InnoCraft Ltd., 150 Willis St., 6011 Wellington, New Zealand. Matomo uses small text files called “cookies”, which are saved on your computer and make the analysis of your use of the website possible. For this purpose, the usage information stored in the cookie (including the IP address in abbreviated form) is transmitted to our servers and saved for use analysis purposes.
The legal basis for the use of Matomo is point (f) of Art. 6 (1) of the GDPR. The data is then processed in order to analyze user behavior and to evaluate the use of the individual components of the website. The purpose is the constant optimization of the website and its user-friendliness. These purposes constitute the legitimate interest in the sense of point (f) of Art. 6 (1) of the GDPR. The user’s interest in protecting their personal data is safeguarded by the anonymization of the IP address. The data is not used at any point to personally identify the user and it is not merged with any other data.
The data is erased once it is no longer required for our purpose.
Right to objectIf you do not agree to the saving and analysis of your data regarding your visit as described above, you have the right to object to it.You can save an opt-out cookie by clicking below. This cookie is valid for two years. Please note that you will need to repeat the opt-out procedure again if you delete your cookies, delete the opt-out cookie, or if you change your computer or web browser.
Save Matomo Opt-Out Cookie
To the extent that you have given your consent, this website uses Google Analytics, a web analysis service provided by Google LLC. The responsible party for users in the EU/EEA and Switzerland is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").
Scope of processing
We use the technical enhancement "Google Signals", which allows cross-device tracking. This enables an assignment of an individual website visitor to different end devices. However, this only happens if the visitor has logged into a Google service when visiting the website and at the same time has activated the "personalized advertising" option in their Google account settings.
IP address anonymization is enabled. Due to IP anonymization, your IP address will be truncated by Google within the Member States of the European Union or another state party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. According to Google, the IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Purpose and legal basis of the processing
On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, and compiling reports on website activity. The reports provided by Google Analytics are used to analyze the performance of our website and the success of our marketing campaigns.
The legal basis for the use of Google Analytics is your declaration of consent according to point (a) of Art. 6 (1) of the GDPR.
The data sent by us and linked to cookies are automatically deleted after 14 months. The deletion of data whose retention period has been reached, takes place automatically once a month.
Recipients of the data are/could be
- Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (as processor according to Art. 28 GDPR).
- Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA
- Alphabet Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA
It cannot be ruled out that US authorities may access the data stored by Google.
Third country transferWhere data is processed outside the EU/EEA and there is no level of data protection equivalent to the European standard, we have concluded
EU standard contractual clauses with the service provider
to establish an appropriate level of data protection. The parent company of Google Ireland, Google LLC, is based in California, USA. A transfer of data to the USA and access by US authorities to the data stored by Google cannot be ruled out. The USA is currently considered a third country from a data protection perspective. You do not have the same rights there as within the EU/EEA. You may not be entitled to any legal remedies against access by authorities. Right to withdrawalYou can withdraw your consent at any time with effect for the future by changing the
DATA PRIVACY SETTINGS.
The lawfulness of the processing carried out based on the consent until the revocation, remains unaffected.
You can also prevent the storage of cookies by changing your browser settings to prevent the saving of cookies. However, if you configure your browser to reject all cookies, this may result in a restriction of functionalities on this and other websites. In addition, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google, by
a. Not giving your consent to the setting of the cookie orb. downloading and installing the browser add-on to disable Google Analytics
We use Hotjar, an analysis software of Hotjar Ltd. ("Hotjar"), to better understand the interests of our users and to tailor our web offer accordingly. We use this analysis tool on the basis of your consent (pursuant to Art. 6 para. 1 p.1 lit. a GDPR), which we asked for when you accessed our website.
Hotjar works with cookies and other technologies to collect information about the behavior of our users and about their end devices (in particular, IP address of the device (collected and stored only in anonymized form), screen size, device type (unique device identifiers), information about the browser used, location (country only), language preferred to view our web offer, mouse events (movement, position and clicks), keyboard strokes, but no specific text). Hotjar stores this information in a pseudonymized user profile. The information is not used by Hotjar to identify individual users or merged with other data about individual users.
The service allows us to create so-called heatmaps of the use of our website. This records scroll, cursor movement and clicks/taps and, on this basis, creates a graphical representation of the use of our website by all users. Heavily used areas are displayed in a different color than areas that are used less. This tool also allows us to create so-called Visitor Recordings. The live recordings of activity capture
- HTML changes (our website and usage)
- Cursor and scroll movement
- Changes in browser display (size)
It is also possible to make these recordings across sites. The recording will then start on the first website where Hotjar is embedded. Texts that you enter are not recorded by us. We suppress the recording of these texts.
For the purpose of analyzing certain technical data and for data processing and/or storage functions, Hotjar works with a limited number of trusted external service providers. These service providers have been carefully selected by Hotjar and meet high data protection and security standards. To the extent that these service providers process personal data in a third country, Hotjar enters into EU standard contractual clauses on our behalf and, if necessary, agrees on further contractual measures with these service providers. Data is disclosed to the service providers only to the extent necessary to provide the services offered, and Hotjar contractually obligates them to keep confidential all data disclosed to them by Hotjar and to use personal data only in accordance with Hotjar's instructions. For more information, please see
The cookies that Hotjar uses have different "lifetimes"; some remain valid for up to 365 days, and some remain valid only during the current visit.
Right to withdrawal
You can withdraw your consent at any time with effect for the future by preventing the storage of cookies through a corresponding setting of your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. For more information, please visit
. Furthermore, you have the option to determine in our
which types of cookies you allow or reject on this website.