Data protection

Privacy statement

It is important to us that you are fully informed about the personal data that we collect when you use our online offers and services, and are familiar with how we use them.

Wherever DEKRA processes personal data, such processing is carried out for the purposes defined in this data privacy statement.

Processing of personal data

Responsible Authority

DEKRA SE
Handwerkstr. 15
70565 Stuttgart

Visiting our website

We record and save your computer's IP address in order to send the contents of our website visited by you to your computer (e.g. texts, pictures, and files provided for downloading, etc.) (cf. Art. 6 (1) lit. b GDPR). We also process these data to identify and pursue any misuse. Legal basis in this case is Art. 6 (1) lit. f GDPR. In this context, our legitimate interest in data processing is to ensure the due functioning of our website and the business transacted via the Website.

Other purposes

We also process personal data that you provide voluntarily. The data processed by us in this context include the data of customers, employees, and suppliers to the extent necessary for the purposes specified within the scope of this data privacy statement.

In as far as we process your data as described above for the purpose of accepting and processing your inquiry, appointment, or (newsletter) order, you are contractually bound to make these data available to us. We are unable to process your request without the data.

Where you have given your consent to the processing of personal data (cf. Art. 6 (1) lit. a GDPR), you can withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent up to the time of withdrawal of consent.

Contact via forms

As part of the contact with DEKRA (e.g. via forms or a-mail) personal data is collected. On our website we provide forms for various requests, such as contact with DEKRA, forms for commissioning, forms for bookings, forms for the creation of offers, forms for newsletter subscriptions and others (e.g. to order information material).

Which data is collected within each form, is evident in the respective form. This data is only saved and used for the purpose of answering your request as well as for the contact and therefore technical administration of the data. Legal basis for the processing of this data is our legitimate interest on the answering of your request according to Art. 6 para. 1 lit. f GDPR. If your contact aims the completion of a contract, Art. 6 para. 1 lit. b GDPR also applies for the processing of the data. Your data will be deleted after completion of processing of your request. The process is completed as soon as the matter concerned is finally clarified and if there are no legal retention requirements opposed.

Transfer to third parties

We generally transfer your data to the relevant DEKRA company where it is processed to deliver the service and support you requested.

This means that information may also be processed by other legal entities of the DEKRA Group. However, such processing is limited to the extent required for the purposes defined in this data privacy statement or to which the other legal entity acting as a service provider / processor has to follow the instructions given by the controller.

These service providers / processors are bound by instructions. Given this, they are subject to our requirements, which include processing of your data exclusively in line with our instructions and in compliance with the applicable Data Protection Act. In particular, they are contractually bound to treat your data with strict confidentiality, and are not permitted to process data for other purposes than the ones agreed.

Data transfer to the data processor is effected on the basis of Art. 28 (1) GDPR.

We will not sell your data to third parties or otherwise share them for commercial purposes.

Through the integration of external content (YouTube, Vimeo, Google, Facebook), data such as IP address, browser and Javascript content can be forwarded to the named third party providers when a page is loaded. If you do not want a third party provider to obtain information about you, do not consent to the processing of Marketing & Social Media cookies. As a result, you will not be able to use these functions on our website.

Beyond the above, we will transfer your personal data to prosecution authorities and, if applicable, damaged third parties without your explicit consent where this is necessary for clarifying illegal use of our services or for legal prosecution. However, such a transfer will only take place if there is concrete evidence of illegal conduct or misuse. Transfer of your data may also take place where this contributes to enforcing the conditions of use or other agreements. We are also under legal obligation to provide information to certain public bodies on request. These comprise prosecution authorities, authorities prosecuting offences punishable by a fine, and financial authorities.

The transfer of these data is based on our legitimate interest in fighting misuse, prosecuting criminal acts, and securing, asserting, and enforcing claims unless our interests are overridden by your rights and interests in the protection of your personal data, Art. 6 (1) lit. f GDPR.

Intended data transfer to third countries

At present, data transfer to third countries is not planned. Otherwise we will establish the required legal conditions. In particular, you will be informed of the respective recipients or categories of recipients of the personal data in line with the legal requirements.

Security

DEKRA takes appropriate technical and organizational measures to protect any personal data you provide to DEKRA from accidental or intentional manipulation, loss, destruction, or access by unauthorized parties. This also applies to any external services purchased. We verify the effectiveness of our data protection measures and continuously improve them in line with technological development. Any personal data entered are encrypted during transfer using a secure encryption process.

Web Analysis Using Matomo

This website uses Matomo ( www.matomo.org ) for web analysis. This is a service offered by the provider InnoCraft Ltd., 150 Willis St., 6011 Wellington, New Zealand. Matomo uses small text files called “cookies”, which are saved on your computer and make the analysis of your use of the website possible. For this purpose, the usage information stored in the cookie (including the IP address in abbreviated form) is transmitted to our servers and saved for use analysis purposes.

Matomo does not transmit the data to any server which is outside our control. You can prevent the use of cookies by changing your browser settings accordingly. We would like to point out, however, that doing so may prevent you from enjoying the full functionality of this website.

The legal basis for the use of Matomo is point (f) of Art. 6 (1) of the GDPR. The data is then processed in order to analyze user behavior and to evaluate the use of the individual components of the website. The purpose is the constant optimization of the website and its user-friendliness. These purposes constitute the legitimate interest in the sense of point (f) of Art. 6 (1) of the GDPR. The user’s interest in protecting their personal data is safeguarded by the anonymization of the IP address. The data is not used at any point to personally identify the user and it is not merged with any other data.

The data is erased once it is no longer required for our purpose.

Right to object
If you do not agree to the saving and analysis of your data regarding your visit as described above, you have the right to object to it.
You can save an opt-out cookie by clicking below. This cookie is valid for two years. Please note that you will need to repeat the opt-out procedure again if you delete your cookies, delete the opt-out cookie, or if you change your computer or web browser. Save Matomo Opt-Out Cookie

Google Analytics

To the extent that you have given your consent, this website uses Google Analytics, a web analysis service provided by Google LLC. The responsible party for users in the EU/EEA and Switzerland is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").

Scope of processing
Google Analytics uses cookies that enable an analysis of your use of our websites. The information generated by the cookie about your use of the website is usually transmitted to a Google server in the US and saved there.

We use the technical enhancement "Google Signals", which allows cross-device tracking. This enables an assignment of an individual website visitor to different end devices. However, this only happens if the visitor has logged into a Google service when visiting the website and at the same time has activated the "personalized advertising" option in their Google account settings.

IP address anonymization is enabled. Due to IP anonymization, your IP address will be truncated by Google within the Member States of the European Union or another state party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. According to Google, the IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Purpose and legal basis of the processing
On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, and compiling reports on website activity. The reports provided by Google Analytics are used to analyze the performance of our website and the success of our marketing campaigns.

The legal basis for the use of Google Analytics is your declaration of consent according to point (a) of Art. 6 (1) of the GDPR.

Storage period
The data sent by us and linked to cookies are automatically deleted after 14 months. The deletion of data whose retention period has been reached, takes place automatically once a month.

Recipients
Recipients of the data are/could be

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (as processor according to Art. 28 GDPR).
Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA
Alphabet Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA

It cannot be ruled out that US authorities may access the data stored by Google.

Third country transfer
Where data is processed outside the EU/EEA and there is no level of data protection equivalent to the European standard, we have concluded EU standard contractual clauses with the service provider to establish an appropriate level of data protection. The parent company of Google Ireland, Google LLC, is based in California, USA. A transfer of data to the USA and access by US authorities to the data stored by Google cannot be ruled out. The USA is currently considered a third country from a data protection perspective. You do not have the same rights there as within the EU/EEA. You may not be entitled to any legal remedies against access by authorities.

Right to withdrawal
You can withdraw your consent at any time with effect for the future by changing the DATA PRIVACY SETTINGS. The lawfulness of the processing carried out based on the consent until the revocation, remains unaffected.

You can also prevent the storage of cookies by changing your browser settings to prevent the saving of cookies. However, if you configure your browser to reject all cookies, this may result in a restriction of functionalities on this and other websites. In addition, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google, by

a. Not giving your consent to the setting of the cookie or
b. downloading and installing the browser add-on to disable Google Analytics HERE.

For more information on Google Analytics' terms of use and Google's privacy policy, please visit https://marketingplatform.google.com/about/analytics/terms/us/ and https://policies.google.com/?hl=en .

Hotjar

We use Hotjar, an analysis software of Hotjar Ltd. ("Hotjar"), to better understand the interests of our users and to tailor our web offer accordingly. We use this analysis tool on the basis of your consent (pursuant to Art. 6 para. 1 p.1 lit. a GDPR), which we asked for when you accessed our website.

Hotjar works with cookies and other technologies to collect information about the behavior of our users and about their end devices (in particular, IP address of the device (collected and stored only in anonymized form), screen size, device type (unique device identifiers), information about the browser used, location (country only), language preferred to view our web offer, mouse events (movement, position and clicks), keyboard strokes, but no specific text). Hotjar stores this information in a pseudonymized user profile. The information is not used by Hotjar to identify individual users or merged with other data about individual users.

The service allows us to create so-called heatmaps of the use of our website. This records scroll, cursor movement and clicks/taps and, on this basis, creates a graphical representation of the use of our website by all users. Heavily used areas are displayed in a different color than areas that are used less. This tool also allows us to create so-called Visitor Recordings. The live recordings of activity capture

HTML changes (our website and usage)
Cursor and scroll movement
Changes in browser display (size)

It is also possible to make these recordings across sites. The recording will then start on the first website where Hotjar is embedded. Texts that you enter are not recorded by us. We suppress the recording of these texts.

For the purpose of analyzing certain technical data and for data processing and/or storage functions, Hotjar works with a limited number of trusted external service providers. These service providers have been carefully selected by Hotjar and meet high data protection and security standards. To the extent that these service providers process personal data in a third country, Hotjar enters into EU standard contractual clauses on our behalf and, if necessary, agrees on further contractual measures with these service providers. Data is disclosed to the service providers only to the extent necessary to provide the services offered, and Hotjar contractually obligates them to keep confidential all data disclosed to them by Hotjar and to use personal data only in accordance with Hotjar's instructions. For more information, please see Hotjar's privacy policy here .

The cookies that Hotjar uses have different "lifetimes"; some remain valid for up to 365 days, and some remain valid only during the current visit.

Right to withdrawal

You can withdraw your consent at any time with effect for the future by preventing the storage of cookies through a corresponding setting of your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. For more information, please visit https://www.hotjar.com/de/legal/policies/do-not-track/ . Furthermore, you have the option to determine in our privacy settings which types of cookies you allow or reject on this website.

Cookies

Embedding of social media plugins

Our website uses buttons for the following social Networks

Meta Platforms
Meta Platforms Ireland Limited,
1601 S. California Ave,
Palo Alto,
CA 94304,
USA

LinkedIn
LinkedIn Corporation,
2029 Stierlin Court Mountain View,
CA 94043,
USA

Twitter
Twitter Inc.,
1355 Market St, Suite 900,
San Francisco,
CA 94103,
USA

XING
XING AG,
Gänsemarkt 43,
20354 Hamburg,
Deutschland

YouTube
YouTube, LLC,
901 Cherry Ave.,
San Bruno CA 94066,
USA

The buttons show the logos of the individual social networks. However, the buttons are not standard social plugins, i.e. plugins provided by social networks, but links with button icons. These buttons are only activated by deliberate actions (clicking). As long as you do not click the buttons, no data will be transferred to the social networks. By clicking the buttons, you accept communication with the servers of the social network, thereby activating the buttons and establishing the link.

Once clicked, the button functions as a share plugin. The social network then obtains information about the site you have visited, which you can share with your friends and contacts. You need to be logged in to “share” information. If you are not logged in, you will be forwarded to the login page of the social network you have clicked, thereby leaving the pages of dekra.com. If you are logged in, your “like” or recommendation of the article in question will be transmitted.

When you activate the button, the social networks will also receive the information that you accessed the respective page of our website and when you did so. In addition, information such as your IP address, details about the browser you used, and your language settings may be transmitted. If you click the button, your click will be transferred to the social network and used according to their data policy.

When you click the button we have no control over the data collected and the data-processing operations. We are not responsible for this data processing, nor are we the “controller” as defined in the GDPR. Neither are we aware of the full extent of data collection, its legal basis, purposes and storage periods. Given this, the information provided here is not necessarily complete.

The data will be transmitted irrespective of whether you actually have an account with this provider or whether you are logged in there. If you are logged in with the provider, your data will be assigned directly to your account. Providers may also use cookies on your computers to track you.

As far as we know, these providers store these data in user profiles which they use for advertising, market research and/or demand-oriented website design. This type of analysis is performed (also for users who are not logged in) to present demand-oriented advertising and inform other users of the social network of your activities on our website. You have the right to object to the creation of these user profiles. To exercise your right of objection, please contact the relevant provider.

Please consult the information provided by the following social media sites for details of the purpose and scope of data collection and of further processing and use of the data by the respective social network, and for your rights and privacy settings:

If you do not wish social networks to obtain data about you, do not click the button.

Deletion of data

Rights concerning the processing of personal data

Right of access

On request, you have the right to obtain information from us about the personal data concerning you and processed by us, to the extent defined in Art. 15 GDPR.

Right to rectification

You have the right to require us to rectify any inaccurate personal data concerning you without undue delay (Art. 16 GDPR). For this purpose, please contact the address given below.

Right to deletion

Where the legal reasons defined in Art. 17 GDPR apply, you have the right to immediate deletion (“right to be forgotten”) of personal data concerning you. These legal reasons include: the personal data are no longer necessary for the purposes for which they were processed, or you withdraw your consent, and there are no other legal grounds for processing; the data subject objects to the processing (and there are no overriding legitimate grounds for processing––does not apply to objections to direct advertising). To assert your above right, please contact the contact address given below.

Right to restriction of processing

If the criteria defined in Art. 18 GDPR are fulfilled, you have the right to restriction of processing as established in the above article of the GDPR. According to this article, restriction of processing may be called for in particular if processing is unlawful and the data subject opposes deletion of the personal data and requests the restriction of their use instead, or if the data subject has objected to processing according to Art. 21 (1) GDPR as long as it is unclear whether our legitimate interest overrides the interest of the data subject. To assert your above right, please contact the contact address given below.

Right to data portability

You have the right to data portability as defined in Art. 20 GDPR. This means you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller, such as another service provider. Prerequisite is that processing is based on consent or a contract, and is carried out using automated means. To assert your above right, please contact the contact address given below.

Right to object

You have the right to object at any time under Art. 21 GDPR to processing of personal data concerning you which is based on Art 6 (1) lit. e or f GDPR, on grounds relating to your particular situation. We will desist from processing your personal data unless we can demonstrate compelling legitimate grounds for processing which override your interests, rights, and freedoms, or unless processing is for the establishment, exercise, or defense of legal claims. To assert your above right, please contact the contact address given below. For the exercise of the objection there are no other costs than the transmission costs according to the basic tariff.

DEKRA Data protection portal

Right to file a complaint with a supervisory authority

If you think that processing of personal data concerning you and carried out by us is unlawful or impermissible, you have the right to file a complaint with the supervisory authority responsible for us. You can contact this authority at:

The State Commissioner for Data Protection and Freedom of Information

Address:
Königstrasse 10 a
70173 Stuttgart

Mailing address:
Postfach 10 29 32
70025 Stuttgart
Tel.: +49 711/615541-0
FAX: +49 711/615541-15

E-Mail: poststelle@lfdi.bwl.de

Amendment of this data privacy statement

Data Protection Officer