Automotive brand performance audits

Effective management of dealer and brand assessments to achieve ultimate customer satisfaction

Carmakers rely on individual dealers to promote and maintain brand image and ensure customer satisfaction on their behalf.

This includes following internal procedures and compliance with local and international standards, legislation and regulations. Targeted checklist audits and performance assessments qualify dealer staff as dependable corporate ambassadors.

The benefits you get from Automotive Brand Performance Audits

  • Assure dealers implement and adhere to carmaker standards

  • Ensure carmaker budgets are properly applied and respected

  • Enhance dealer skill and knowledge in order to drive both the brand and business forward

  • Gain reliable information about the brand image and dealer network in order to make better business decisions

Automotive brand performance audits

About Automotive Brand Performance Audits

We provide solid solutions to ensure brand protection, increase dealer efficiency and boost customer satisfaction. Our experts are your neutral partners in making sure carmaker standards are met and maintained. With our checklist audits we assess dealers to improve their performance.

Our services cover:

  • Standard Audits
  • Mystery Shopping
  • Warranty Audits
  • Incentive Audits

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