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Big Data Services

Big Data Services

Big Data Services offers an integral software solution for any company across industries.

Big Data Services

DEKRA offers value to companies through technology, with solid, innovative, flexible and efficient IT products and services, focused on the digitization needs of companies, providing improvements in their business and decision-making processes.

  • High level tech stack

  • Deep knowledge of the ICT market

  • More than 1.000 satisfied clients

  • More than 20 years of development experience

Big Data Analytics

Big Data & Analytics

  • Business Intelligence
  • Big Data Reporting
  • Data Visualization
  • Call Analysis

Big Data Process Improvement

Process Improvement

  • Automation Processes
  • System Integration
  • Computer Telephony Integration (CTI)

Big Data Business Operations

Business Operations

  • Order Tracking
  • Inventory
  • Control Invoicing Service
  • Service Provision

Big Data & Analytics

The solutions are based on specialized methodologies and software tools that enable the collection, analysis, and selection of large amounts of data, transforming it into useful information for management processes, decision making, new service development, and business opportunity identification.

All solutions are scalable, either available on premise or in service mode (cloud based) and applicable to various industries e.g. Automotive, Financial, Telecommunications, Industrial, Distribution or Health – all tailored to your specific needs.

A software platform for the creation of high-performance data integration solutions, including ETL (extract, transform and load) components. It allows data to be obtained from multiple sources, reformatted and loaded into another database (data mart, or data warehouse) for subsequent use through data visualization and analytics tools, artificial intelligence and support for the management and operation of business processes.

Serviber Analytics is a transversal software application applicable to any sector and business, especially in projects characterized by volume, complexity, quality, availability requirements and, in some cases, even in real time. The software platform is focusing on data visualization and therefore providing quick access to complex information, dashboards, metrics and key performance indicators (KPIs).

Serviber/Gastel is a telephone traffic management and analysis platform, controlling the traffic of telephone calls made through a company’s voice network. It includes functionalities for obtaining and processing data as well as management and administration of the cost generated and predefined and configurable report generation utilities.

This service is based on the functionalities of Serviber/Gastel and additional includes integration and automation components to generate reports and statistics to showcase telephone calls made by a company.

It is destined at operators and companies that provide IP voice communications services in the Cloud. Our Serviber/Gastel solution is multi-client, including functionalities for creating users and assigning access permissions to information for each client independently.

Process Improvement

We help your company in the processes of change and digital transformation by automating repetitive tasks, avoiding operational errors, standardizing knowledge and facilitating the corrective and preventive maintenance of systems. Our process integration and automation solutions are applicable to various sectors and company areas e.g. testing, automation of service provision, technical support processes or mobility data collection.

This software system for communications services allows the automation of recurring requests, reduces service provision times, increases the reliability of execution and verification of processes by reducing errors, facilitating the management and operation of communications services. It includes a web interface for real-time consultation and monitoring of the status of voice service provisioning and the generation of reports on executed operations and execution times.

A CTI (telephone and computer integration) solution that allows the digitisation of the specialised attention process of calls made through telephone switchboards dedicated to the provision of communications services to high-level executives. It also incorporates a tool for generating reports on the activity and quality of the telephone service offered.

Business Operations

Our software applications support the management and operation of business processes, improve their efficiency and productivity and contribute to the digital transformation. They cover the complete operation cycle – from inventory registration to invoicing in the areas of telecommunications, workstation, cybersecurity, micro mobility, energy management, renting and other services and inventorial assets.

Serviber Pro is a multi-client and multi-service software platform, oriented towards the management and operation of the services that large companies offer to their customers and internal users. The platform contributes to digital transformation by increasing quality and efficiency of the provided services and improving the customer and partner relationship management by establishing digital channels of data exchange.

Technical support and maintenance for all services

for questions regarding functionalities and instructions for configuring and commissioning the systems.

monitoring of processes, diagnosis and resolution of incidents related to the software configuration and hardware components supplied.

in loading tasks, data processing and verification, report configuration, backup copies, migration processes and configuration changes.

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