Claims Handling Automotive

Offering Claims Handling Services for National and International Automotive

DEKRA Claims Services handle national or international automotive (green card and 4th directive business) claims from first notification of loss to settlement or any step within this process on behalf of major insurers, leasing companies, government agencies and corporate clients.

The benefits you get from Claims Handling Automotive

  • Offices and partners in more than 50 countries worldwide

  • Decades of experience of international cross-border road traffic accident claims

  • Knowledgeable and experienced claims handlers

  • Accurately assess liability by collecting all supporting documentation

  • Claims are judged by all applicable laws

  • A nominated agent for overseas insurers for Green Card and 4th Directive claims

Claims Handling Automotive

About Claims Handling Automotive

DEKRA’s global claims management organization delivers claims management services to automotive insurance companies, leasing companies, government agencies and corporate clients.

DEKRA Claims Services can act as your correspondent in respect of domestic and international automotive claims, especially under the 4th EU directive and Green Card Regulations. These services are also offered worldwide within our existing network of subsidiaries and partners.

With decades of experience of international cross-border road traffic accident claims, DEKRA acts as a nominated agent for overseas insurers for Green Card and 4th Directive claims and we offer coordination services to domestic insurers, providing them with a local and single point of contact for their international claims. We also provide recovery services in respect of claims with an international element, for liability and legal expense insurers.

DEKRA’s knowledgeable and experienced claims handlers assess liability by collecting supporting documents and judging them according to the applicable laws. We do everything from the first notification of loss until the final settlement or parts of it, with all claims settled according to national traffic and liability laws or based on insurance policy conditions.

Our vision is to be your global partner, constantly developing new digital innovations and ever-smarter algorithms in order to handle claims in the most efficient and accurate way possible.

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