About Claims Handling Automotive
DEKRA’s global claims management organization delivers claims management services to automotive insurance companies, leasing companies, government agencies and corporate clients.
DEKRA Claims Services can act as your correspondent in respect of domestic and international automotive claims, especially under the 4th EU directive and Green Card Regulations. These services are also offered worldwide within our existing network of subsidiaries and partners.
With decades of experience of international cross-border road traffic accident claims, DEKRA acts as a nominated agent for overseas insurers for Green Card and 4th Directive claims and we offer coordination services to domestic insurers, providing them with a local and single point of contact for their international claims. We also provide recovery services in respect of claims with an international element, for liability and legal expense insurers.
DEKRA’s knowledgeable and experienced claims handlers assess liability by collecting supporting documents and judging them according to the applicable laws. We do everything from the first notification of loss until the final settlement or parts of it, with all claims settled according to national traffic and liability laws or based on insurance policy conditions.
Our vision is to be your global partner, constantly developing new digital innovations and ever-smarter algorithms in order to handle claims in the most efficient and accurate way possible.