Enhance the service for your customers while ensuring safe and sustainable operations

Retail and Wholesale

Beyond mere compliance – Safe, sustainable and smart production

A trusted partner with decades of experience supporting retail and wholesale industry partners, DEKRA provides a wide range of services targeting the specialized demands affecting companies throughout the value chain. Our solutions are designed to help wholesalers and retailers as well as suppliers and support service providers ensure regulatory compliance, maintain sustainable supply chains, implement digital strategies, fortify cyber security, train personnel and increase overall performance.

Whether supporting you with industry-specific consulting, testing, certification or training, our services are packaged to meet your particular needs and circumstance so you can easily navigate complex regulations with confidence, fulfill corporate social responsibilities with a sustainable business model, establish a fast and responsive supply chain with reliable partners, strengthen online performance with state-of-the art digital services, and protect processes, inventory and customers with fortified security systems. We are happy to serve you with comprehensive solutions from a single source at any time, anywhere in the world.

Powered by the internet, e-commerce continues to grow bringing with it many challenges and opportunities. Digital consumers rely on easy-to-use online services to buy quality green products at a good price. Demands for cashless payment, automated systematic purchase and one-day delivery have pushed logistics networks toward digitalization to ensure flexible, fast and reliable service. Online retailers must master omni-channel management strategies to ensure exemplary customer service, support logistics and fulfillment partners, implement effective digital marketing campaigns, adapt to changing consumer behavior and recognize customer preferences.

Evolving shopping trends see consumers increasingly using new offerings utilizing instant shopping and augmented reality as well as microstrip and contactless mobile payment strategies and systems. State-of-the-art platforms now facilitating resale options, peer-to-peer transactions and direct sales from the manufacturer make seamless supply chain operations, a strong online presence and excellent customer service crucial to the future resilience and competitiveness of the retail and wholesale industry.

In the era of the green economy, corporate social responsibility (CSR) principles and policies are front and center. Effective CSR management ensures safe, quality products manufactured in sustainable, low-carbon and transparent value chains from conception and production to delivery and after-sales support. Labels highlighting sustainability, animal-protection and environmentally friendly practices as well as fair trade and ethical responsibilities can help retailers and wholesalers build trust among consumers increasingly demanding green products and socially honorable business. Strong quality and safety standards support retailers and wholesalers in achieving obligatory compliance with complex regulatory statutes in efforts to verify facilities in source countries and deal with rules differing between store locations, as well as better manage disruptions and minimize domino effects along the supply chain.

Digital adaption of the supply chain is essential to ensuring the flexible and agile services global business partners and customers have come to expect and demand. New technologies such as drones, robotics and online platforms allow for convenient shopping, easy ordering and consistent after-sales communications. Digitized solutions increase efficiency and strengthen fast and reliable processing procedures, making automated repeat ordering and even same day delivery possible. Innovative information technology and logistics applications help to support seamless supply chain operations for flawless customer service. Implementing robust cyber security systems protects personal data, encrypts online financial transactions and safeguards intellectual property to boost trust among customers and stakeholders alike. Smart retail and wholesale business leaders rely on expert advice and effective solutions to ensure regulatory compliance and the highest levels of performance for a long and profitable future.

In an already competitive global business environment, retailers and wholesalers now face unique challenges from new direct sales strategies. Brands have adapted to the digitalized business model and can now offer products directly to customers via their own online platforms. Temporary pop-up stores create brand-centric events, providing manufacturers an effective low-cost, low-risk, face-to-face marketing option.

Retailers and wholesalers depend on strong value chains, effective digital marketing strategies, easy-to-use online platforms, solid cyber security and fast delivery from responsive logistics partners to ensure excellent customer service and maximize profits. Smart solutions and new technologies to secure data, control inventory and strengthen the supply chain for coordinated multi-channel delivery of goods and services according to customer wishes are crucial to successfully competing in dynamic and evolving markets.

Ensuring holistic support for the entire value chain, DEKRA experts provide customized service packages targeting challenges specific to the retail and wholesale industry. While helping you minimize your carbon footprint with effective sustainability strategies, industry specialists assist you with smart logistics solutions developed to maintain a safe and lean supply chain. Our comprehensive industry-specific services are designed to help you foster transparency, improve efficiency, enhance customer service, strengthen your CSR commitments, and consistently ensure regulatory compliance and sustainability standards throughout the value chain. In addition to accredited personnel trainings and certifications, we conduct cyber security virtual testing, validation and verification services to protect the integrity of your networks, systems and sensitive data. We look forward to providing you the tailored support you need to succeed.

Why DEKRA?

Focusing on safety at home, at work, and on the road, DEKRA is your global partner providing comprehensive services designed to ensure a safe, secure and sustainable world. The company employs more than 45,000 specialists worldwide focused on increasing safety in all areas of life, including process safety consulting and testing, industrial inspection, and product certification. DEKRA operates in over 60 countries delivering a safer world through consulting, inspections, testing, certification, auditing, and training.

Featured Solutions & Services

Our experts leverage proven strategies and proprietary tools to create tailored programs that meet your goals. From production to distribution, DEKRA will guide you through each step as we assess your needs, develop an action plan, and implement your solution.

DEKRA also offers:

Audit

Industrial Inspection

Consulting

Product Testing

Claims & Expertise

Vehicle Inspection

Training