BPO Campaign Management and Contract Renewal
An exceptional customer journey from sales to contract renewal
Well-designed sales and after sales campaigns as well as efficient contract renewal processes add value to the customer journey while setting your brand apart from the competition. Our experts can help you attract and retain customers with strategies drawn from extensive industry experience.
- Sales growth through active steering and channeling of products
- Efficient processes for targeting and retaining potential customers
- A reliable system for meeting customer needs and leveraging opportunity
- Customer satisfaction and loyalty
- Analysis of potential customers and products
- Identification of potential clients both within and beyond the current database
- Design and implementation of the campaign, including call scripts, call center, etc.
- Lead generation
- Assessment of ROI based on pre-determined KPIs
- Verifying and organizing all relevant data: dealership data, customer contacts, renewal timing, model preferences, etc.
- Seamless information transfers: communicating information to sales staff and monitoring the handling of client requests
- Nurturing the customer relationship: prioritizing customer satisfaction
- Creating and identifying opportunities: upgrades, lead management
- Analyzing dealer results: recognizing strengths, addressing weaknesses
- We are trusted advisors to auto industry leaders with a talent for identifying opportunity and cultivating strong customer relationships.
- We have a broad portfolio of customer management offerings to complement our contract renewal services.
- We specialize in creating optimized contract renewal plans and processes tailored to our clients’ needs and with an eye to maximizing leasing revenue.