Aftersales Service Performance Improvement
Optimize your after sales management with our specialized services and training programs
Increasing customer satisfaction and efficiency in after sales requires an interplay of social competence and attention to economic factors. With a strong organizational structure, optimal work processes and well-trained employees, service providers can meet customer expectations while maintaining profitable operations.
- Ensuring customer loyalty, especially after the warranty period expires
- Interacting with customers through their preferred contact methods
- Sensitizing service staff to current customer expectations
- Optimizing processes for peak efficiency
- Accessing the full potential of existing services and spare parts management
- Eliminating repeat repairs
- Improving the overall quality of services and workmanship
- Improving conversion of Red and Amber work to boost profitability
- A structured approach to improvement with methods and tools for network dealers
- Solid, reliable and profitable after sales revenue
- Well-founded and lasting customer satisfaction and loyalty
- A committed, capable team
- We offer experienced practitioners certified according to ISO 17024.
- We have extensive experience and expertise in after sales management gained from numerous projects with dealer networks and independent service companies in the automotive industry.
- We specialize in active coaching, encouraging employees to engage in self-development.
- We actively support implementation of new measures according to change management methods.