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Administrators and Operators

Finance and Insurance

Administrators and Operators

Securing an effective financial plan

Responsible for all financially related issues including developing and executing a financial plan and directing investment activities, administrators and operators also work to secure effective funding programs and competitive interest rates. Our DEKRA experts provide administrators and operators the support they need to succeed.

Administrators and Operators

Setting up a sound strategy

Every effective process or system relies on smart planning and qualified personnel. We support administrators and operators with professional training programs and credentialed certifications tailored to enhance performance in every industry sector and business model. Our experienced experts provide valuable insight into digitalization aspects with integrated remote solutions. DEKRA is your partner in IT security in accordance with local regulations.

Protecting your interests

Fielding day to day or even unexpected changes in your financial landscape can pose challenges to any administrative process or system. Administrators must be on top of every situation, implementing customized solutions to prevent or appropriately respond to dedicated risks. We provide a wide range of support services from professional personnel certification to auditing and appraisals to help you assess, adapt and succeed in any circumstance.

DEKRA Services for ...

Determining the damage

Before a claim can be processed and paid, administrators must gather information as to how the damage occurred and to what extent the insurance company is liable for payment. DEKRA provides appraisal and claims handling services designed to assist administrators to best serve their clients according to individual policy stipulations.

Accident Reconstruction

By reconstructing accident scenarios at the DEKRA Crash Test Center in Neumünster, our experts are able to find out how accidents happened, how specific damage occurred and discover more about the events that triggered an accident. DEKRA’s accident reconstruction tests and services include car-to-car impact (T-bone), car-to-car impact in oncoming traffic and all technically feasible car crashes tailored to your precise demands. Our experts provide legally valid analytical reports on accident, damage and traffic processes.

Bodyshop Seal

The DEKRA bodyshop seal of approval for paint and bodyshops is a widely recognized and visible proof of quality, underscoring the expertise of insurance companies’ authorized repair shops. When awarding the seal, our experts take into account the technology, tools, equipment and materials used and the level of training employees receive. As well as being a public proof of quality, the DEKRA body shop seal is often required to gain access to partner networks.

CAT Damage Appraisal

At any time, in any place and under any circumstances, insurance administrators rely on experienced adjustors to provide high quality damage assessment services to support claims processing procedures. DEKRA draws on its innovation and development partnerships with every OEM as well as the help of state-of-the-art technologies and tools to accurately and objectively assess any kind of car damage to ensure fair and expedient claims settlement.

Claims Handling Automotive

With more and more vehicles using digital technologies and data, specialist knowledge is required to properly assess the cause and extent of damage. Telematics data, smart technologies and artificial intelligence powered image recognition systems ensure faster and more accurate appraisal results in a digitalized claims process. From the precise determination of the amount of damage, evidence preservation and loss of value documentation to the claims handling process, we provide a wide range of services from a single source to save everyone time and money. DEKRA also offers comprehensive fraud investigation, accident research, technical audits and maintenance support services.

Condition Report

An independent condition report supports administrators when verifying the actual value of a used vehicle. Comprehensive condition reporting verifies vehicle identification and onboard documentation as well as standard equipment and added features relevant to a reliable evaluation appraisal. Together with digital images, a manual body inspection assessing the chassis, wheels and tires notes any damage or deterioration to validate the general vehicle condition and calculate appropriate worth. Experienced DEKRA experts provide an impartial condition report based on established technical guidelines and standardized inspection processes to ensure transparency in every appraisal or claim.

DEKRA Used Car Seal

The DEKRA seal for used cars has been the standard as a sign of reliability for many years. The seal is divided into three individual checks: technology, bodywork and systems. A detailed report is prepared for each module, informing both buyer and seller about which criteria were met in each of the required tests and which were not fulfilled. The DEKRA Used Car Seal certificate is only granted if all three modules are successfully passed.

Document Check

The document check is an IT-supported check of cost estimates, third-party appraisals and repair invoices in the automotive sector. The check is usually carried out on behalf of business clients. The service consists of two stages. In the first stage, the document is checked digitally. In the second stage, an expert makes further corrections that go beyond the computerized check. The scope of the check depends on the type of document.

High-voltage Vehicle Training

Technicians working to appraise electric vehicles must master a new set of skills to ensure safe and effective inspection. Voltages above 25 V AC and 60 DC pose electrical hazards, requiring specific training to properly assess electrical systems, recognize potential dangers and take suitable protective measures. DEKRA e-mobility training uses digital tools to instruct technicians in both the theoretical and practical basics of how to safely handle the high-voltage vehicle and its components.

Recourse

The right of recourse is a key factor in the risk assessment used by an insurance underwriter to decide whether to offer any coverage at all or determine the cost of the insurance premium to be paid by the insured party. As a claims settling agent, we can act as your representative to measure loss, determine blame and evaluate the claim, even in cases where damage has been assessed by another party. Considering specific policy conditions and the excess of the parties involved, DEKRA legal experts may take recourse on behalf of their client after settling the amount of damage compensation due to the aggrieved and the level of recourse from the party responsible.

Technical Report

In cases of aggregate damage, fire cause detection, theft damage, paint defects or functional failures of components, our experts will provide you with a comprehensive technical report and detailed documentation to clarify specific damage correlations. Our experts conduct all kinds of technical audits, making recommendations for change as necessary. We also provide a wide range of transparent and independent technical reports on vehicles.

Tele Expertise

Our video- and photo-based tele-appraisals cover all types of vehicle damage. They are prepared in support of both liability and comprehensive insurance damage. DEKRA experts gather all data required for the preservation of evidence and the establishment of a basis for the settlement of damage, founded on the respective private liability, liability or comprehensive insurance conditions or policies.

Traffic Monitoring Investigation

Equipment used to monitor traffic and measure the speed and distance of passing cars must use suitable and accurate methods and produce correct and reliable results. In disputed cases, a traffic monitoring investigation is conducted to answer questions and clarify recorded measurements. Expert DEKRA traffic monitoring investigators closely evaluate photographic or video footage and consider the location of the measurement, the vehicle involved, the time of day and other factors to determine whether irregularities can be detected and used as evidence.

Managing the insurance claim

Throughout the lifecycle of buildings and homes, production facilities, industrial sites, or lots of land, insurance claims are as diverse as the properties themselves. DEKRA provides services to help administrators navigate and process unique individual claims for settlement consideration.

Claims Handling

We deliver claims management services to insurance companies, leasing companies, government agencies and corporate clients. We have own offices and a partner network in more than 50 countries. We handle claims arising from all types of insurance including motor, cargo & freight, property, liability as well as accident and health and special event claims and related recourses.

Fraud Investigation

In cases of suspect claims, insurers may elect to conduct a fraud investigation to eliminate any doubt of unlawful action to collect on a valid insurance policy. Comprehensive fraud investigations include all related services necessary to complete the investigation to the satisfaction of the inspectors and insurance company. Independent and experienced DEKRA fraud specialists provide impartial and globally uniformed services in accordance with national laws to ensure the legal integrity of the investigation.

Loss Adjusting

Whether simple household damage, a boating accident, personal injury or a complex liability, specialized insurance claim adjustors represent the insurance company in the field, delivering hands-on experience and expertise regardless of location or circumstance. Qualified field adjustors from DEKRA European offices and our partner network spanning 50 countries worldwide are able to provide property, marine, liability, casualty and other insurance adjusting services. Commitment, reliability and flexibility set us apart, making our specialized team available to represent your interests on the ground at any time and anywhere, handling wideranging claims attributed to catastrophic events.

Occupational Health and Safety Training

Wherever they work, employees should be able to perform their duties safely. Occupational health and safety training ensures safety on the job and supports legal compliance by addressing specific hazards at the respective workplace.

Recourse

The right of recourse is a key factor in the risk assessment used by an insurance underwriter to decide whether to offer any coverage at all or determine the cost of the insurance premium to be paid by the insured party. As a claims settling agent, we can act as your representative to measure loss, determine blame and evaluate the claim, even in cases where damage has been assessed by another party. Considering specific policy conditions and the excess of the parties involved, DEKRA legal experts may take recourse on behalf of their client after settling the amount of damage compensation due to the aggrieved and the level of recourse from the party responsible.

Remote Adjusting

Whether simple household damage, a boating accident, personal injury or a complex liability, specialized insurance claims adjustors can represent the insurance company, providing experience and expertise from a remote location. Qualified remote adjustors from DEKRA European offices and our partner network spanning 50 countries worldwide use innovative tools as well as digital and smart technologies to provide property, marine, liability, casualty and other insurance adjusting services. Our commitment, reliability and flexibility set us apart, making our specialized team available to represent your interests at any time and anywhere, handling wide-ranging claims attributed to catastrophic events from a safe remote position.

Continuing in difficult circumstance

Unexpected catastrophic events such as accidents, natural disasters, pandemics and political unrest can bring the world to a standstill. Insurance company administrators must be able to react appropriately and handle large workloads at a fast pace to protect business interests in affected areas. DEKRA solutions help administrators to provide a quick and proper response in times when their customers need them most.

CAT Damage Appraisal

At any time, in any place and under any circumstances, insurance administrators rely on experienced adjustors to provide high quality damage assessment services to support claims processing procedures. DEKRA draws on its innovation and development partnerships with every OEM as well as the help of state-of-the-art technologies and tools to accurately and objectively assess any kind of car damage to ensure fair and expedient claims settlement.

Information Security Auditor Training

Information Security Auditor Training courses will equip you with the knowledge and skills to assess organisations' information security management systems to ISO 27001. This course covers the management systems approach to managing information security risks, and the requirements of ISO 27001 and 19011.

Loss Adjusting CAT

Our catastrophe solutions combine advanced technology, global loss adjusting capabilities and significant geographical experience. DEKRA has a uniquely qualified team of adjusters, who have been handling individual catastrophe losses since the early 1980s. Our senior staff has built up a wealth of experience of the many difficulties which follow catastrophe perils and the knowledge gained from such operations has contributed greatly to our preparation.

Risk Management Systems Training

Every business faces a wide variety of risks. The design, implementation and optimization of a robust risk management system can help to identify threats and assess possible effects on the company. We conduct comprehensive risk management systems training in tested evaluation methods and analysis techniques ranging from scenario-based approaches to creativity and simulation strategies. DEKRA provides you with the expertise you need to balance opportunity and risk for secure planning and increased productivity.

Maximizing service resources

Administrators and Operators

DEKRA experts can provide supplemental services to help you reach your security, training, safety and sustainability goals for optimal performance, increased confidence and a productive business environment.

Chief Information Security Officer (CISO) Training

This course provides a well-founded overview of the various information security standards needed to make tactical and operational decisions as Chief Information Security Officer (CISO). It provides insights into legal and personnel aspects and how to safely deal with outsourcing projects.

Cyber Security and Data Protection

With the continual growth in cybercrime and data security breaches, IT security is a key challenge for all technology users today. From network security to penetration testing and risk assessment, our 360° services are based on a comprehensive analysis of your IT processes. Working from that basis, we can help design and implement security systems, provide an information security officer, or use behavioral technology to optimize your organization’s cyber security.

Examination of Experts for the Insurance Industry

Validation by an objective third party gives employees confidence in their skills and customers confidence that they have chosen the right partner. DEKRA personnel certification services cover a wide range of requirements generally recognized on the international stage.

Health, Safety and Environment (HSE) and Sustainability Solutions

Our services aim to help organizations optimize workplace health, protect the environment and foster a culture of safety and care. We share tools and strategies for maintaining the optimal physical and mental health of your team and build a workplace with safety at its core where humans prosper and the environment can thrive. Whether compliance, education or corporate sustainability management, we are equipped to provide innovative, tailored solutions that help you reach your sustainability goals.

Contact Finance and Insurance Team

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