Where do you see growth potential for DEKRA’s service portfolio?
Hetzel: Future mobility, cyber security, and remote services, as well as analytics tools such as artificial intelligence and sustainability services are our priority in the coming years. The demand of our customers and the markets for solutions in these areas is immense. And we at DEKRA already have or are developing these solutions. All in all, I see enormous growth potential for DEKRA not only in Asia and North America, but also in our core European markets in particular.
Zurkiewicz: I agree completely. I’m sure that the leading industrialized countries in particular will invest a great deal after the Corona pandemic to transform the economy and make it more sustainable. The energy and mobility transformation will make up the lion’s share. Our ambition in terms of mobility of the future is to support the automotive manufacturers and suppliers in this paradigm shift with our expertise and services along the entire automotive value chain. In addition to e-mobility, the topic of hydrogen will also play an important role. This isn’t just about the vehicles themselves, but also about the infrastructure – for example, the generation, storage, and transport of this form of energy. Or consider also the certification of green hydrogen.
One of the DEKRA Strategy 2025 goals is the digitization of the entire service portfolio. How will this be achieved?
Hetzel: This goal is definitely challenging. But I’m very confident that we’ll achieve it. At DEKRA, we currently have a process and IT landscape that is, in some areas, too fragmented. Numerous good initiatives have already been taken throughout the company regarding digitization. Harmonization and standardization of processes is now an urgent task in order to create a foundation for an integrated IT platform and IT strategy. Simultaneously, we’re taking a close look at innovations and trends. The fact is: In future, the way we deliver our services will change. By this I mean new forms of work, increased digital interaction and innovation, as well as data-driven services. Corona has once again increased the pressure to digitize. There’s no time to lose.
Zurkiewicz: We’re actively involving the Regions in the digitization of our service portfolio. The importance of digitization is clear to all of us. We’re also continuing to build the necessary expertise for digitized services in the Regions. That way, we’re optimally serving the requirements of customers and markets.