Aftersales Service Performance Improvement
Increase your profitability and customer satisfaction with efficient after sales management using our customized coaching program.
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Sales & Aftersales Performance Improvement
Performance gains in all areas of sales and aftersales
Winning over customers and inspiring their loyalty in today’s automotive market is an art and a science. Our experts are keen to share their mastery of the field using the DEKRA Advanced Blended Coaching (ABC) methodology. Whatever your sales focus, we aim for sustainable performance improvement.
Even marginal improvements add up to major gains when it comes to sales and aftersales, helping you edge out the competition. Our performance improvement services address every product category, from new and used vehicles and fleet sales to aftersales service, parts and workshop efficiency.
Utilizing the DEKRA ABC methodology, which blends a selection of virtual modalities and on-site interventions, we can customize our coaching and training sessions to respond to our partners’ needs. DEKRA ABC is flexible and targeted, enabling staff to engage consistently and receive timely feedback for more sustainable improvement. This proven methodology exceeds conventional methods in efficiency and efficacy and delivers a substantial ROI.
Certified Pre-owned Program Design
We share our expertise in the design of effective Certified Pre-Owned (CPO) programs, drawing on our experience in the automotive sector.
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EV Sales Performance Improvement
We provide customized coaching and training with our Advanced Blended Coaching (ABC) methodology to help automotive OEMs improve sales of electric vehicles.
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Fleet Sales Performance Improvement
Optimize your organization’s fleet sales with our comprehensive services, from analysis and action planning to monitoring progress and goal achievement.
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Used Car Business Performance Improvement
For greater profitability and sustainability in your dealership or network, rely on our expertise and the Advanced Blended Coaching (DEKRA ABC) methodology.
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Workshop and Stores Efficiency
Our reliable strategies for optimizing workshop and stores efficiency save valuable time and contribute positively to the bottom line.
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While technology and digitalization are drastically changing the landscape in automotive sector sales, they are offering the means of meeting these new challenges.
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Sales Outperformance and Top ROI
A leading automotive brand experienced outsized performance gains and an exceptional ROI with the DEKRA Advanced Blended Coaching methodology.
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The Optimal Combination of Technology and Expertise
Learn how the combination of technology, expertise and the DEKRA ABC methodology increased sales performance for a major automotive brand.
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Brochure: DEKRA Aftersales Customer Experience Program
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