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70565 Stuttgart
Mystery Shopping
Service and consulting quality at the point of sale are key success factors for customer satisfaction and long-term loyalty. With Mystery Shopping from the DEKRA Arbeit Group, companies receive an objective and realistic evaluation of their service and sales processes.
Our experienced experts assess services directly on site and deliver well-founded insights to sustainably improve quality – both nationally and internationally. Objective evaluation of service and sales quality at the point of sale.
Our experts prepare thoroughly for each assignment and conduct realistic quality assessments based on clearly defined criteria. The results are evaluated in a structured and transparent manner, supported by in-depth analyses and actionable recommendations for customer-focused optimization of service and sales processes. All projects are carried out in accordance with the International Code of Market and Social Research, ensuring the highest standards of transparency, professionalism and comparability.
With Mystery Shopping from the DEKRA Arbeit Group, you gain transparency, enhance service quality and sustainably strengthen your market position. Learn more about our services or get in touch with our experts directly.