Automotive Audits for Dealer Networks

Consistent Execution Matters at Every Touchpoint

Dealer and service networks bring together multiple partners, processes, and customer-facing activities across locations and markets. Maintaining consistent standards, compliant incentive programmes, and high-quality warranty services throughout the network can be challenging.

An independent assessment provides an objective view of how these requirements are implemented in practice. It identifies gaps and creates the transparency needed to strengthen consistency, quality, and performance across the automotive network.

From Network Standards to Warranty Services

DEKRA provides independent automotive audits for the key areas of dealer and service network performance. Our experts assess defined standards, review the application of incentive programs, and evaluate warranty processes to give you an impartial basis for evaluating partner performance and implementation across your network. Smart technologies and AI-powered solutions can support efficient audit delivery and faster, data-driven insights for better decision-making.

Assess. Compare. Act.

See How Requirements Are Implemented

DEKRA audits assess how dealers and service partners apply defined standards, manage incentive programs, and implement warranty processes and requirements in practice.

Compare Performance Across Your Network

Structured audit results provide a consistent basis for comparing partner performance across locations and markets.

Identify Areas for Further Development

Independent findings highlight where requirements are met and where improvement measures can strengthen quality and performance.

Find the Right Audit for Your Requirements

Choose the automotive audit solution that best fits your requirements.

Incentive Audits

DEKRA Incentive Audits assess whether incentive programs are applied and processed in line with defined guidelines, campaign strategies, and program rules. They help manufacturers and dealers identify gaps and improve transparency in incentive management throughout the distribution network.

Standard Audits

DEKRA Standard Audits assess the performance and compliance of dealers, workshops, and customer service representatives. The audits evaluate relevant sales, service, operational, and brand standards to provide comparable insights into service quality and performance across your network.

Warranty Audits

DEKRA Warranty Audits assess warranty processes and the quality of services provided by dealers and workshops. The audits evaluate warranty processes, warranty allocations, and service quality to help manufacturers identify areas for improvement, strengthen brand reputation, and boost customer satisfaction.

Are You Ready to Improve Performance Across Your Automotive Network?

Whether you need to assess network standards, review incentive programs, or evaluate warranty processes, DEKRA experts can help you identify the audit approach that fits your requirements.