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Accessibility Statement

DEKRA SE is committed to making its website accessible, in accordance with Barrierefreiheitsstärkungsgesetz (BSFG) in Germany which specifies the requirements of the EAA and mandates compliance with harmonized standards such as EN 301 549.
EN 301 549, in turn, refers to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are internationally recognized standards for digital accessibility.
This accessibility statement applies to www.dekra.com

Compliance status

This website is partially compliant with Web Content Accessibility Guidelines (WCAG) 2.1, due to the non-compliance(s) and the exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):
1. Non-compliance with the BSFG
Tab navigation and focus state
Currently, we are undergoing a technical update for the components on our website, and the aspects of tab navigation and focus state will be properly addressed in the new version. Thus, we are prioritizing the integration of these functionalities in the upcoming update, which will ensure full compliance with WCAG 2.1 and provide a more efficient solution in the long term.
Form Fields Missing Labels
Some form fields on our website may be missing proper labels, which can make it difficult for users relying on screen readers to understand the purpose of each input field. While placeholder text or visual cues may be present, these may unfortunately not a reliable substitute for accessible labels. We are reviewing and updating our forms to ensure all fields have clear, programmatically associated labels for improved accessibility.
Videos
Some videos on the website may not be fully compliant with WCAG 2.1, as most of them are linked to YouTube, where video captions can be activated. However, the automatic captions generated by machine learning algorithms can vary in quality. Additionally, captions for videos produced in the past may not have been reviewed for accuracy. To address this, an accessibility guideline for video production has been included in the DEKRA Corporate Design Manual. We are working to ensure that all future videos meet these accessibility standards, with improved captioning and review processes.
In the following, additional non-compliance topics are listed. Please be advised that we are reviewing the website on a regular basis to identify and resolve or remove any issues.
Broken links and unreachable pages
Sometimes, broken links and unreachable pages may occur. We are ambitioned to address those issues in a timely manner (see above).
Image alternative text
We may not be fully WCAG compliant regarding alt text due to the vast majority of visual items on our website making it difficult to ensure consistent, meaningful alt text for all images. Yet, we have guidelines in place requiring alt text for non-decorative images and all editors are striving to provide alt text to their best of their abilityNonetheless, without an automated system to check alt text for compliance, some images may not meet the necessary standards for screen reader users, despite our efforts to improve the process.
Headings Structure
We may struggle to fully comply with the WCAG 2.1 Level AA requirement for heading structure due to occasional oversight of the logical hierarchy. Given the volume of content and multiple contributors, in some instances maintaining a consistent heading order or to improperly skip levels (e.g., jumping from H1 to H3) can not be rulled out.
Buttons Missing Text Alternatives
Some buttons on our website may be missing appropriate text alternatives. While visual labels are present, the associated text for assistive technologies may be missing. This can result in non-existing or outdated descriptions, making it difficult for screen reader users to understand the button’s purpose.
2. The content is not within the scope of the applicable legislation
PDF files
PDF files haven´t directly been mentioned in WCAG 2.1 Level AA. Nevertheless, we at DEKRA thrive to provide accessibility in all functionalities across our website. Nonetheless, PDF files which have been uploaded before June 2025 might partially not be accessible since no modifications have been taking place so far.
In addition, further PDF files might be partially not accessible since several editors are working on the websites and no established process to review all file has been yet given. This aspect is also addressed in our corporate design guidelines.

Preparation of this accessibility statement

This statement was prepared on June 5, 2025

Feedback and contact information

If you encounter any accessibility issues or non-compliance with the WCAG 2.1 standards on our website, you can notify us submitting the form below. You may also request information and content that is excluded from the scope of the Directive.

Contact Information for Accessibility Requests

For any inquiries related to accessibility or to process requests sent through the feedback mechanism , please contact the relevant entity responsible for accessibility compliance:
DEKRA SE
Handwerkstrasse 15
70565 Stuttgart
Germany
Responsible for Content: Global Marketing Strategy and Content
Email: global​.website@​dekra​.com

Enforcement procedure

In case of unsatisfactory responses to any notification or request sent in accordance with the Directive, the following enforcement procedure will be followed:
Marktüberwachungsbehörde
Bundesnetzagentur, Postfach: 80 01, 55003 Mainz
Tel.: 06131 / 18 - 1240
Fax: 06131 / 18 - 5616
E-Mail: marktueberwachung@​bnetza​.de

We Value Your Feedback

We are committed to making our website accessible to all users. If you encounter any accessibility barriers or have suggestions for improvement, please use the form below to let us know. Your feedback helps us create a better, more inclusive digital experience for everyone.