We deliver an independent, globally uniform service with highly trained professionals in all areas such as property, casualty, and marine. We provide a diverse service portfolio from claims handling to more complex multidisciplined loss adjusting. Our adjusters maintain the highest professional standards at all times using the latest digital solutions.
We provide global coverage through our network of offices and offer a variety of specialist claims services. This combined expertise and knowledge means that we are able to put together teams ideally suited to handling your business, wherever in the world an assignment might be.
We operate worldwide from our head office in London where our various disciplines are provided for, either through direct handling or assisting our group-wide colleagues.
Our core values of commitment, reliability, flexibility and availability will always be central to providing our services to you. Our specialists expertly gather all of the relevant facts and report promptly, comprehensively and lucidly to our instructing principals. This process generally involves on-site inspections but we also employ the latest technology to survey damage remotely where this is the more appropriate option
Global presence and most adequate adjusters for the job. Our benefits are:
Strong Focus on Innovation and Digitalized Services. We use the latest technologies and innovations to render our services in the most efficient way.
CAT Services. With our specialist CAT team, we can help you anywhere, anytime, anyhow when a catastrophe occurs.
Uniformed Quality, Pricing and Reporting Structure. No matter in what countries our services are being carried out, you will always receive the same quality, pricing and reporting structure
Global Account Management. With our global account management structure you always have one single point of contact for all countries
Our working fields:
Ecuador - Construction projects
UK & Europe - Fires; Office and Commercial
Catastrophe losses, power and hotels
Caribbean - utility, rotor failures
Latin America - Mining and Power facilities
Middle East & Africa - Port Surveys
Middle East - Product liability / recall – motor & food industries pollution – spillage from refinery
Dubai - PI loss to Investment House – Hotels, various slip & trip incidents, food poisoning and concession activities.
Middle East BB; Middle East and India various
Qatar - Fidelity loss to Bank
Panama / Mexico - CIT losses
Croatia - Commercial Crime
Specialties
DEKRA has proven experience in claims consultancy and audit reviews for both reinsurers and direct underwriters. With our worldwide base of specialist knowledge, we are able to provide our clients with tailored solutions
we have conducted assignments involving :
We recognise that assignments require sensitivity, diplomacy and tact. Our reports are tailored to meet our clients' requirements. They include:
At DEKRA we understand that being proactive and establishing early control is key to the successful handling of any business interruption loss. In addition, we have significant experience in major energy losses and are fully conversant with the operation of power purchase agreements. Where appropriate, our team of loss experts work with selected expert forensic accountants to achieve the best possible outcome in this critical category of the insurance sector.
Business Interruption losses can be extremely complex and require a prompt and well-managed approach. Where required, we draw upon the expertise of specialists, including engineers and forensic accountants. We understand that we have an important role to play in identifying loss mitigation measures and savings. At the outset of our site investigations, we ensure that all critical production and financial data and marketing information are secured for analysis to determine the effects of the loss upon the business. By maintaining constant contact with the Insured and through regular team meetings, we monitor loss projection and keep our clients fully updated.
Our team of experts are familiar with
We have dealt with major Business Interruption issues resulting from the following:
DEKRA have a well-earned reputation for efficient and effective handling of catastrophes. We are pre nominated on a number of accounts in the event of a catastrophic event occurring and our cost-effective service has drawn positive client feedback from around the world.
We have developed a comprehensive response plan which can be customised to meet the specific requirements of each individual client. Key features of the response plan include:
Our highly qualified team of adjusters, led by dedicated senior staff, have been handling individual catastrophe losses and managing team operations worldwide for many years.
Our proven experience in dealing with property claims ranges from the local to the multi-national and includes a diversity of commercial business and industrial processes.
Identification of the key drivers enabling prompt reinstatement or repair
We provide services to single nationwide organisations as well as large multi-nationals. Whatever the size of client, we pride ourselves on offering a customised service that reflects the individual needs of the client.
Our clients benefit from:
DEKRA specialises in professional indemnity assignments for all risk carriers. Our office network enables us to bring together local jurisdictional knowledge with expert technical ability.
DEKRA have handled PI and E&O claims for:
Approach:
We take a resource-based team approach to PI and E&O claims handling. Our professional indemnity adjusters possess a range of skills, including legal qualifications, which complement our in-house expertise in engineering, surveying, construction and related disciplines. We believe that our high standard of service and quality reporting set us apart from our competitors:
Our European offices and partner network across more than 50 countries worldwide are well-equipped to handle loss adjusting services relating to a number of areas, including marine, property, liability, casualty and more. In addition to our wealth of experience, DEKRA’s use of the latest innovative tools and technologies ensures that we keep our key customer promise in on-site or remote assistance. By using our solutions, you can be assured that our values - commitment, reliability, flexibility and availability - will always be key in rendering our service to your specific needs.
The depth of our local, regional and International expertise has resulted in frequent requests from Insurers and Brokers to carry out risk surveys.
Location & Contact