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How to Have Difficult Conversations at Work

Focus Article How to Have Difficult Conversations at Work

Whether the issue is a missing signature, a serious incident or something in between, unpleasant or uncomfortable discussions will inevitably arise in the workplace. How these conversations are initiated and received both reflects on organisational culture and has an impact on it going forward. An awareness of our instinctive approaches to delivering and processing unpleasant news as well as strategies for counteracting our less productive tendencies can defuse tense situations, lead to more productive outcomes and make courageous conversations less daunting.

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