Driver appointment

To set up an appointment, for the end-of-term decentralized inspection, between drivers and inspectors.

Driver appointment

Why does Driver appointment exist?

It is the mandatory step to close the leasing contract and to ease the driver’s customer experience.

Your benefits?

  • Clear communication of information about the restitution process
  • Appointments in line with customers’ needs
  • Optimization of inspection resources
  • Driver satisfaction improvement
  • Dynamic scheduling thanks to precise timing

Our services cover:

  • Notification of the end of contract term to the driver
  • Appointment scheduling with drivers: online platform and inbound/outbound call center
  • Management of return resources: inspectors, return vehicle sites and logistic providers for pick-up
  • Online satisfaction survey

Why DEKRA?

DEKRA Automotive Solutions specializes in remarketing and retail services to the world’s leading OEMs, daily rental and lease companies and is a European market leader in the remarketing of Young Used Cars. Every year, we inspect 650.000 vehicles of different origins and types, including LCVs, motorbikes and HGVs for OEMs, rental and lease companies.

Contact

Pierre-Marie Egginton

Product Manager

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+33 (0)5 56 69 42 50
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