Dealer brand and process

Effective management of standards, incentives and warranty audits to achieve ultimate customer satisfaction

Carmakers rely on individual dealers to promote and maintain brand image and ensure customer satisfaction on their behalf. Targeted mystery shopping operations and personnel assessment qualify field sales staff as dependable corporate ambassadors.

Dealer Brand and Process
Dealer Brand & Process

The benefits you get from the certification

  • Assure dealers implement and adhere to carmaker standards
  • Ensure carmaker budgets are properly applied and respected.
  • Certify network staff in established brand standards
  • Enhance dealer skill and knowledge

About Dealer Brand & Process

We provide solid solutions to increase dealer efficiency and boost customer satisfaction. Our experts are your neutral partners in making sure carmaker standards are met and maintained. We help you make sure bonuses for commercial goals are properly allocated. Our auditors assess dealers to improve their performance in and handling of warranty processes.

Our services cover:

  • Organization and audit campaign deployment
  • Design of the audit check-list
  • Auditor training
  • Results analysis
  • Action plan proposal
  • Reporting to the dealer/NSC/brand

Gain from our expertise

  • Comprehensive services from a single source.
  • Our experienced experts provide methodology consultation and recommendations.
  • We act as a neutral third-party partner for the carmaker.

Your contact for further questions:

Cristina Correia

Product Manager

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+33 (0)5 56 69 21 06
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DEKRA Automotive Solutions

rue Prunier 70-72

33300 Bordeaux

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