Cargo & freight claims handling

Cargo & freight claims handling

DEKRA Claims Services provides loss adjusting and surveying capabilities, including Risk mitigation, Cargo surveying and Liability.

Cargo & freight claims handling

Why does Cargo & freight claims handling exist?

DEKRA Claims Services is a global leader in end-to-end cargo and freight claims management services. We deliver one-stop cargo claims handling on behalf of insurers, manufacturers and distributors, and our offering covers all types of products and transport modes, including ocean, inland waterway, road, rail and air carriage.

We can monitor and co-ordinate multiple incidents simultaneously across 52 countries and in 14 languages. DEKRA Claims Services manages more than 15,000 cargo & freight claims every year on behalf of major insurers, captives, brokers, carriers and corporations.

Risk mitigation:

  • Advice and training on how to avoid accidents
  • Cargo: assessment of method and suitability of packaging materials, loading, securing and stowage
  • Guidance on correct loading procedures
  • Certification and assessment of containers and vehicles
  • Escort for goods in transit

Cargo surveying

  • Damage
  • Pre-shipment and discharge surveys
  • Container inspections


  • Independent damage assessment by DEKRA experts or approved partners
  • Objective and neutral third party reporting
  • Systematic fact-finding process on nature, cause and the extent of loss
  • Liability assessment
  • Loss adjustment
  • Liaising with other partners/parties involved and layers of insurance
  • Protection of recovery rights


Michael Stoop


Christian Ritter

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